Shipping policy

At Paneer Pori Kadalai, we are committed to delivering fresh, high-quality products to your doorstep safely and on time. Please read our shipping policy carefully before placing your order.

Order Processing

  • All orders are processed within 1–2 business days after payment confirmation.

  • Orders placed on Sundays or public holidays will be processed on the next working day.

  • During festive seasons, sales, or high order volumes, processing times may be slightly longer.

Shipping Timeline

Estimated delivery times are:

  • Tamil Nadu: 2–4 business days

  • South India: 3–5 business days

  • Rest of India: 4–7 business days

Delivery timelines are estimates and may vary depending on your location, courier availability, weather conditions, or other unforeseen circumstances.

Shipping Charges

  • Shipping charges (if applicable) are calculated automatically at checkout based on your delivery location and order value.

  • Any free shipping offers will be displayed on the website during promotional campaigns.

Order Tracking

Once your order has been dispatched, you will receive a confirmation via email or SMS/WhatsApp containing your tracking details, allowing you to monitor your shipment until it reaches you.

Delivery Information

Please ensure that your shipping address, PIN code, and contact number are accurate while placing your order. Incorrect or incomplete information may result in delivery delays or additional shipping charges.

Our courier partners may attempt delivery multiple times. If the package cannot be delivered due to customer unavailability or incorrect address details, it may be returned to us.

Delays in Delivery

While we strive to deliver every order within the estimated timeframe, delays may occasionally occur due to:

  • Weather conditions

  • Natural disasters

  • Public holidays

  • Transport disruptions

  • Remote delivery locations

  • Courier operational issues

We appreciate your patience and understanding in such situations.

Damaged or Missing Packages

If your package arrives damaged or appears to have been tampered with, please do not accept the delivery whenever possible. Contact our customer support within 24 hours of receiving the package and share your Order ID along with clear photos or an unboxing video for faster resolution.

Service Availability

We currently deliver across most serviceable locations in India. In rare cases where courier services are unavailable for your PIN code, we will contact you to discuss an alternative shipping option or process a refund if delivery is not possible.

Contact Us

For any questions regarding your shipment or delivery, please contact our customer support team through the Contact Us page. We are happy to assist you with any shipping-related queries.
email-paneerporikadalai@gmail.com 
address-Paneer Porikadalai, Salem Road, Namakkal, Tamilnadu - 637001
phone no-91 9688391712